Privacy Policy
Last updated: January 22, 2026
This Privacy Policy describes how Mercorp ("we", "us", "our") collects, uses, and protects your information when you use mercorp.ca (the "Site").
Information We Collect
Information You Provide
When you book a call or contact us through our forms, we collect:
- Your name and email address
- Company name (if provided)
- Meeting preferences and scheduling information
- Any additional information you choose to provide in messages or notes
- Guest email addresses if you add attendees to meetings
Automatically Collected Information
We automatically collect certain technical information to improve the Site:
- Browser type and version
- Device and operating system information
- IP address (anonymized)
- Pages visited and time spent on the Site
- Referral source (how you found us)
How We Use Your Information
We use the information we collect to:
- Schedule and conduct meetings with you
- Respond to your inquiries and provide requested services
- Send booking confirmations and meeting reminders
- Improve and optimize the Site's performance and user experience
- Prevent fraud, abuse, and maintain security
- Comply with legal obligations
Data Storage and Security
We store your information securely using industry-standard practices. Meeting and contact information is stored in Firebase (Google Cloud Platform) with appropriate security controls. We implement encryption in transit and at rest to protect your data.
While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers (e.g., Google Cloud Platform, email services) who assist in operating the Site under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or to protect our rights, safety, or property
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notification to affected users
- With Your Consent: When you explicitly authorize us to share your information
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a structured, commonly used format
- Object to Processing: Object to certain types of data processing
To exercise these rights, contact us via the form on the homepage. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use minimal cookies and local storage for essential Site functionality:
- Session management and authentication
- Preventing duplicate bookings
- Remembering user preferences
We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings, though some Site features may not function properly.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking information is typically retained for 2 years, after which it is automatically deleted unless you request earlier deletion.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Children's Privacy
The Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email if we have your contact information. Continued use of the Site after changes constitutes acceptance of the updated policy.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: